Robbie Kellman Baxter
Author
Language
English
Description
Learn why "customer success"—a service approach that goes beyond sales and marketing—is the key to maximizing customer lifetime value.
Customer success is a new field that goes beyond the more traditional sales, marketing, and customer support. Teams are being created to manage the customer life cycle and drive adoption, renewals, upselling, and advocacy. Customer success is one of the hottest B2B trends since the advent of the subscription...
Author
Language
English
Description
Explore basic skills and prospecting strategies to become a highly successful B2B salesperson.
Are you looking to learn the basics of B2B sales and put them to use in your current or future role? This course supports all levels of B2B salespeople, especially those who are still early in their careers. Join B2B sales expert Robbie Kellman Baxter as she outlines the skills, tools, and techniques you need to know to be successful in the growing market...
Author
Language
English
Description
Learn if service orientation is right for your organization, and discover how to shift to a service-oriented sales culture.
A service orientation is a mindset in an organization—a culture more than a process. Not every organization benefits from a service orientation, but when sales and marketing are more important than the product specs, service becomes the differentiator. Great service can increase loyalty, revenue, and profitability. This course...
Author
Language
English
Description
Learn how to develop skills to adopt a customer-centric mindset that drives business growth.
In this course, develop your skills to adopt a customer-centric mindset that drives business growth. Expert Robbie Kellman Baxter teaches you how to serve the whole customer to maximize satisfaction, retention, and customer lifetime value. Learn how to apply a service mindset to de-escalate situations and improve KPIs, deliver and quantify customer-centricity...
Author
Language
English
Description
Discover key onboarding strategies to promote loyalty, engagement, and expansion in this course with sales expert Robbie Kellman Baxter.
Developing a successful customer onboarding process is essential to maximizing business value. It ensures you focus on building loyalty, engagement, and expansion from the very first moment your customer decides to buy from you. In this course, learn key onboarding strategies from sales expert Robbie Kellman Baxter....
Author
Language
English
Description
Become an intrapreneur. Learn how to lead innovation and change from inside a company.
There is plenty of opportunity to innovate even in traditional, top-down companies—even in traditionally "noninnovative" roles. Learn how to become an intrapreneur and lead innovation and change from inside a company. In this course, strategy consultant Robbie Baxter explains what intrapreneurship is and how innovation works inside a large organization. Discover...
Author
Language
English
Description
Leveraging your customer service skills to build a thriving career as a customer success specialist.
Map a path from your current customer-facing support role into the lucrative and mobile career in customer success! As a growing and rewarding field, it’s no surprise that customer success is a perennial job on the rise. But how do you make the transition from another role in your company or find a path to a new organization, role, and even industry?...
Author
Language
English
Description
Learn how to build a strong brand for your consulting business.
Independent consultants need to establish and build a brand to attract prospects. A strong brand is the springboard for future growth. It allows you to do the work you love, and spend less time chasing business. Join author, CEO, and coach Robbie Baxter for this installment of Consulting Foundations, which shows how to build your consulting brand from the bottom up. Learn how to define...
Author
Language
Français
Description
Découvrez comment réussir dans le commerce B2B (business to business).
Le commerce B2B (business to business) est souvent plus complexe que le B2C (business to consumer). Il y a plus de concurrence au niveau B2B et plus de parties prenantes. Les commerciaux cherchent à vendre à des acheteurs expérimentés qui veulent les meilleurs produits au meilleur prix. Cependant, avec les bonnes techniques, les commerciaux peuvent très bien réussir dans...
Author
Language
English
Description
Deepen your understanding of the skills and steps required to build and develop strategic organizational partnerships.
To establish a successful strategic partnership, you need domain expertise, negotiation skills, and a keenly agile entrepreneurial spirit. In this course, instructor Robbie Kellman Baxter helps you deepen your understanding of the skills required to identify, define, and launch alliances and partnerships. Explore strategies to identify...
Author
Language
English
Description
Consultants: Learn how to maximize the value you create for clients and connect that value to your pricing and services.
Value is the new buzzword in consulting—and for good reason. People buy value, not just products and services. Consultants who maximize the value created for their clients can command a pricing premium and deliver better results. This course teaches consultants what value is, and how to identify and communicate the value they...
Author
Language
English
Description
Learn what business development is, where it fits into your organizational strategy, how to set up and manage a BD team, and how to scale it within your organization.
Business development is one of the fastest-growing and most exciting professional roles. These are the people who see how a partnership with another organizations can expand the pie for both organizations—in a 1+1=3 kind of way. In this course, management consultant Robbie Kellman...
Author
Language
English
Description
Learn how to smoothly navigate the period after you've experienced a layoff.
Salespeople face unique challenges when being laid off. What knowledge and skills do you need to effectively navigate a layoff, reduction in force (RIF), or redundancy? In this course, sales expert Robbie Kellman Baxter, who has been there herself, pinpoints the knowledge, skills, and mindset that you need to bounce back from a layoff, better than ever. Develop a framework...
Author
Language
English
Description
Strong networks lead to more deals closed. Learn how to network efficiently and authentically.
Referrals and relationships fuel sales success. Strong networks lead to more deals closed. That's why continuously expanding your network is so vital for B2B sales professionals. Networking can feel daunting or disingenuous, but this course teaches you how to network efficiently and authentically. Join sales expert Robbie Kellman Baxter to learn strategies...
15) B2B 영업 기반
Author
Language
Korean
Description
매우 성공적인 B2B 영업 사원이 되기 위한 기본 기술과 가능성 있는 전략에 대해 살펴보십시오.
B2B 영업에 대한 기본 사항을 배우고 현재 또는 미래의 역할에 활용하고 싶으신가요? 이 과정은 모든 수준의 B2B 영업사원, 특히 아직 경력 초기 단계에 있는 영업사원에게 도움이 됩니다. B2B 영업 전문가인 로비 켈만 백스터(Robbie Kellman Baxter)가 함께하여...